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Battles Insurance Agency Blog: insurance company

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When choosing an insurance company, the obvious factor that many customers are concerned with is cost.  While this is certainly understandable (who doesn’t like a great deal?), it is only one facet by which the quality of your coverage can be judged. 

In the evolving world of insurance, customers often believe that they can “save money” by getting a quote directly online.  While this approach is definitely convenient, what are you really saving?  When the time comes to make a claim, whom do you contact?  Do you have an 800 number to call?  Will you be directed to a call center that’s not even in Ohio?  Will the customer service representative know how to pronounce your name?  Many customers find that the individual service provided by an independent insurance agent is still the best way to get the personal service that they require.

Insurance companies generally feature two types of agents – “captive” and independent.  A captive agent works exclusively for one insurance company.  This type of agent acts as the principal contact between the insurance company and you, the consumer.  But if the agent is employed and trained by the insurance company, where is the incentive to give you the best deal possible??

This is where an independent agent comes in.  Independent agents, like the agents at Battles Insurance Agency, are not beholden to any one insurance company.  We work with multiple insurance providers and more importantly, we work directly with YOU.  Our agents will learn all about YOUR unique situation before putting together a plan that works for YOU. By comparing rates with many different providers we can make sure that you get the best value for your dollars, and best of all, if you ever do need to make a claim, your agent will work with the insurance company on your behalf.  Service is Foremost at Battles.


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